Track order

Overview

Once you place an order, you can easily track its status using the following steps. This guide will help you understand how to track your order, what to do if there are issues, and other important details.

Tracking Your Order

Receiving Tracking Information

When we send out your package, you will receive multiple emails indicating that it has been shipped. These emails will include your order number and tracking code.

Steps to Track Your Order

1. Sign In: Log in to your account on our website. Navigate to the My Orders section under the My Account link.
2. Find Your Order: Locate the order number you want to track. Click on the Order Details button.
3. View Tracking Information: The tracking information will be displayed along with your order details.

Tracking at the Courier's Website

Order Status Updates

Order Received

If the status shows Order Received, your order has been received and is being processed. A delivery time window may not be available yet.

Shipped and Invoiced

On the day of your scheduled delivery, the status will change to Shipped and Invoiced, and an estimated time of arrival will be available.

Delivered

Once your order has been delivered, the status will change to Delivered, and the actual delivery date and time will be displayed.

Issues with Delivery

Package Not Received

If the tracking information shows that your package was delivered but you have not received it:

• Check Your Neighborhood: Ensure the package was not delivered to a neighboring home by mistake.
• Speak with Family/Roommates: Confirm if anyone received the package on your behalf.
• Check with Property Managers/Apartment Office: The package might have been left with them.

If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim.

Customs and Taxes

• Prices Displayed: The prices on our site are tax-free in US Dollars.
• Import Duties and Taxes: You may be liable to pay for duties and taxes once your order arrives at its final destination, as determined by your local customs office. These charges are your responsibility and will not be covered by us.
• Contact Local Customs Office: For further details on charges, please contact your local customs office.

Cancellation/Changes

• Immediate Contact Required: If you need to change or cancel your order, please contact us immediately.
• Processing and Shipping: Once our warehouse has processed your order, we will be unable to make any changes. Orders that have already been packed or shipped cannot be cancelled.

By following these steps and guidelines, you can efficiently track your order and address any issues that may arise during the delivery process.